Returns & Exchanges

Before returning any item and requesting a refund/exchange, please contact our support team at support@onitakai.com, provide your Order Number and the reason for your return, and a representative will assist you.

You have 7 days to notify us of the issue with your order and that you would like to have a refund. You must ship all items back within that 7 day timeframe or we will not accept your return.

We accept 7 Day returns on most items, but not all. Contact our support team for more information regarding which items we accept returns for.

We do not issue refunds for delayed shipments.

The customer is responsible for all return shipment costs.

All items must be in good condition with no signs of usage and with all tags attached.

All refunds processed only when you have communicated with us beforehand, we have received the items in question and they are in good condition.

If you do not have access to the return address slip, you can send all returns to:

OniTakai

11201 Ed Brown Rd, Unit A

Charlotte, North Carolina 28273

United States

To make things easier,  please take your time and make sure that the item you wish to purchase is really what you want before hitting that buy button. We provide detailed product descriptions and size charts, so please review those first before making a purchase. If you are still unsure about a particular item we are selling and need help deciding, please reach out to our customer support team at support@onitakai.com and a representative will answer any questions you have.

If you have any questions or concerns regarding your order, please contact our customer support team at support@onitakai.com, provide your Order Number and a representative will assist you.