Returns & Exchanges

We accept 7 Day returns on most items. If you do not have access to the return address slip, you can send all returns to:

OniTakai

11201 Ed Brown Rd, Unit A

Charlotte, North Carolina 28273

United States

You are responsible for all return shipment costs. No exceptions.

All items must be in good condition with no signs of usage. No exceptions.

All refunds processed only when you have communicated with us beforehand, we have received the items in question and they are in good condition. No exceptions.

Before sending any item back, reach out to our customer support team, provide your ORDER NUMBER and explain what the issue.

We are not here to waste time, so do not waste our time. Work with us and we will work with you. That is how we operate.

To make things easier for you, take your time and make sure that the item you wish to purchase is really what you want before hitting that buy button. We provide detailed product descriptions and size charts, so please review those first before making a purchase. If you are still unsure about a particular item we are selling and need help deciding, please reach out to our customer support team at support@onitakai.com and a representative will answer any questions you have.

If you have any questions or issues concerning your order, please contact our customer support team at support@onitakai.com, provide your ORDER NUMBER and a representative will assist you.