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5-7 Business Days is our Processing Time.

Shipping Time begins when Processing Time ends.

Shipping Time varies.

Shipping Time is not guaranteed.

USA Customers typically receive orders 3-6 business days after shipment.

International Customers typically receive orders 2-4 weeks after shipment.

We are not responsible for delayed shipments. If you believe your shipment has been lost, reach out to us at support@onitakai.com with your Order Number and a representative will assist you.

We accept 7 Day returns on most items, but not all.

Contact our support team first at support@onitakai.com, provide your Order Number and ask to see if your order is eligible for a return/refund.

Once your request has been approved, you can send all items to the return address that appears on your package (preferred) or you can send the items to the following address:

OniTakai

11201 Ed Brown Rd, Unit A

Charlotte, North Carolina 28273

United States

You are responsible for all return shipment costs. No exceptions.

All items must be in good condition with no signs of usage. No exceptions.

All refunds processed only when you have communicated with us beforehand, we have received the items in question and they are in good condition. No exceptions.

For more information regarding our Returns Policy, please click here. If you have any issues with an order you placed, please contact us at support@onitakai.com, provide your Order Number and a representative will assist you as soon as possible.